ProblemInquiries
Every morning it's the same: emails, contact forms and messages, with the important ones buried somewhere in the middle. Someone reads the lot, answers the same questions for the tenth time and forwards the rest. It takes hours, and things still slip through.
A large share of inquiries repeat themselves. How far along is my job? Which documents are you still missing? When are you free? Each answer is quick. Added up, they eat hours of your day.
Because everything lands in the same inbox, what gets done first is often down to luck. Urgent requests wait behind routine ones, customers chase, and as soon as someone goes on holiday the whole thing backs up.
Today
With us
Tenants report damage and ask questions by email, form or portal. The system matches each message to the right property, prepares work orders and answers the routine questions about laundry rooms, service charges or notice periods itself.
Read moreThe system sorts client questions and chases missing documents automatically, and you can see at a glance what's still open.
Read moreInquiries from email, web forms and phone notes land in one place, sorted by urgency, each with a reply that suggests an appointment.
Read moreThe system records new client inquiries, does a first check on who's responsible and passes them on to the right person with the details they need.
Read moreYou tell us how the work runs today. We'll tell you honestly whether AI is worth it for you, and where.
We sit down with the people who do the work and go through it step by step: where the information comes from, where time gets lost, which rules apply.
We build a first version with your templates and data and try it on real cases from this week. Your team decides whether it's any good.
We build the solution for you, or your team learns with us to run and improve it themselves.
Only what you sign off. Together we decide which inquiries get an automatic answer, which come to you as a draft, and which always go straight to a person.
The replies sound like you, because they're built from your own texts and rules. Whether you label automatic replies is up to you. We'd suggest being open about it.
Email and contact forms, and often your ticketing or property management system too. We'll work out what makes sense for you in the workflow audit.
Inquiries often contain personal data. So we choose providers and hosting with you in a way that lets you meet the Swiss Federal Act on Data Protection, and we write down which data goes where.
In 30 minutes we'll look at your inbox together and talk about what nobody should have to handle by hand any more.